2.4 Full details of how the Club processes personal data are set out in our Privacy Policy. 6.2 At the end of their useful life, all images stored in whatever format will be erased permanently and securely. (c) the accompanying/responsible person, the Client agrees the child or young person they are accompanying must also leave the Club's premises. In the event of default of payment by the Client the Club may cancel the Booking Confirmation and the Client (and their guests) may not attend the Tour. 4.7 The Club reserves the right not to accept any ticket that is unreadable due to mutilation of any kind. Of course, Newcastle United's potential as a super-club-in waiting has been clear for some time. Those . 2.3 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Away Match Ticket in any subsequent Match or season. "Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase an Away Match Ticket under the Terms & Conditions of Entry. 2.9 Event Images that constitute personal data are kept in a file that is deleted after 7 years. 2.4 The maximum capacity of each Tour at the Stadium will be stated and agreed on the Booking Confirmation. Shiremoor, Tyne and Wear. 12.1 The maximum adult to junior ratio in the Family Area is two adults to one junior. 10.4 Any amendments from an adult to a concession, (including juniors, senior citizens, students and disabled) must be made no later than 31st October 2022. In making its decision, the Club shall be entitled to call for all reasonable evidence of the need for a replacement Season Ticket, for example but not limited to a police crime reference number in the event that a Season Ticket is stolen, or a copy of the damaged Season Ticket. Newcastle United F.C. The Football Offences Act 1991, and any other criminal offence in or near the Ground or being subject to a Banning Order under the Football Disorder Act (2000) (all as may be amended from time to time). 3.3 The Club will endeavour to provide a safe online experience, however the Club is not liable for any risk of viruses or other damages. We can be contacted via any of the methods shown below: Tel: 0344 372 1892 ( Calls to 03 numbers cost no more from mobiles and landlines than national rate calls, and count towards any inclusive minutes in the same way as 01 and 02 calls ). 2.11 The Client must confirm any changes to the final guest numbers as set out in the Booking Confirmation at least three business days before the Tour. We will refund any advance payment you have made for products which will not be provided to you. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Away Match Ticket was originally sold. If you make any purchases through the official Club Shop you will, in addition, be subject to the then current conditions of sale that apply to all such purchases ("conditions of sale"). 1. The Carabao Cup final takes place this afternoon, with a 4.30pm kick-off that will see Manchester United line up against Newcastle. Go to club portrait. NE1 4ST Newcastle upon Tyne. Should an away allocation be taken on 'Sale Only' terms, then no refund will be permitted. The Club shall select and provide details of the seats relating to each Match Day Hospitality. 3.6 You are advised to occupy your seat at least thirty minutes prior to kick-off. TVs that have been fitted that are smaller than the others . Even that streaker from the other night is allowed in . Newcastle United - get the latest NUFC news, Newcastle transfer news, fixtures, match reports, videos and photos from the Chronicle on ChronicleLive It includes obtaining, recording or holding Data, or carrying out any operation on the Data including organising, amending, retrieving, using, disclosing or destroying it. 7.3 If an Away Match Ticket holder is not 16 years old or over, his/her parent(s) and/or guardian(s) are responsible for his/her actions, conduct and compliance with the Terms and Conditions of Entry. 5.3 The Club reserves the right to not refund membership fees due to (i) late delivery of any Membership Benefits, (ii) change of personnel at the Club, (iii) delays in processing membership applications, (iv) change of venue, fixtures and other event changes including match fixtures. 6.1 Newcastle United Football Company Ltd reserves the right to amend these terms and conditions and / or discontinue the voucher at any time. The following words and phrases shall have the following meanings: "Away Match Ticket" means a printed paper ticket or any other form of ticket (and/or any rights arising out of or in connection with any of the foregoing) for admission to the Match. A bid led by a Saudi Arabian sovereign wealth fund won the right to . 3.3 We will ensure that live feeds from cameras and recorded images are only viewed by approved members of staff whose role requires them to have access to such data. Bookings must be made through our Tours Team, who are available on telephone number 0191 201 8704 or stadium.tours@nufc.co.uk. 10.6 If there is any conflict, ambiguity or inconsistency between any provision of these Conditions of Issue and any provision of the Ground Regulations, the relevant provision of these Conditions of Issue shall take precedence. 3.1 If any member of staff or other person to whom this policy applies has questions about this policy or any concerns about our use of CCTV, Event Images and / or Competition Images, then they should contact the Data Lead at dataprotection@nufc.co.uk in the first instance in accordance with our Privacy Policy here. The Magpies' hierarchy, which is 80 per cent funded by Saudi Arabia's Public Investment Fund, has invested in excess of 250million in the squad since taking up the reins at St James' Park in October 2021. Newcastle have been a well-established top flight club for much of their history, however, they . 2.7 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the Premier League who may in turn notify other football clubs, event holders and/or the relevant law enforcement authorities. For most products bought online you have a legal right to change your mind within 14 days and receive a refund for a price paid. The policy will be regularly reviewed to ensure that it meets legal requirements, relevant guidance published by the ICO and industry standards. Newcastle United football club broke a promise to some of its most loyal fans when it told them they would have to move to another part of the ground to watch matches . Where the Client ticks the appropriate box(es) on the Booking Form the Client consents expressly to the Club and/or the Club's commercial partners (as applicable) contacting the Client with details of offers by (i) post, (ii) telephone, (ii) text/picture/video message, (iv) digital television, (v) fax or (vi) by e-mail; in each case, only where the Client has given its express consent to the Club processing its personal data (as defined in the Data Protection Legislation) in such manner and being contacted by a commercial partner of the Club via such means. For example, where images are being recorded for crime prevention purposes, data will be kept long enough only for incidents to come to light. 5.3 The senior price is applicable to anyone aged sixty five and above. 3.11 The Booking Confirmation is specific to the Match only and, for the avoidance of doubt, once it is issued by the Club, the Client shall not be entitled to change its Match selection in order to attend any other match at the Stadium (whether arising from a fixture change of the scheduled Match or otherwise). If the relevant extract is published by you via the internet, such acknowledgment must include a hyperlink to the NUFC website with the copy of the extracted material; and, (d) You must inform any third party publisher and/or website and/or hosting platform that the conditions set out herein shall apply to him/her/it and that he/she/it must comply with them; and. This might be because the product is out of stock, because the event has reached capacity, because of unexpected limits on our resources which we could not reasonably plan for, because you do not meet our criteria for Digital Membership, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product and / or service or because we are unable to meet a delivery deadline you have specified. For the avoidance of doubt, the final decision belongs to the ticket office manager. St. James' Park is the oldest and largest stadium in North-East England and has been the home of Newcastle since the club's inception. 3.9 The Contract shall only entitle the Client to make use of the Tour referred to in the Booking Confirmation. Who do you want to win? 11.5 Ticket holders acknowledge that should the behaviour of the Licensee or any of the guests of the Licensee be deemed as breaching clauses 11.1 & 11.2, the Club reserves the right to take appropriate action which may include involving external organisations such as the Police or Local Authority Social Care Services in such action, if deemed necessary. The Club will let the Client know if the change is possible. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry: (b) being (or appearing to be) drunk or intoxicated; (d) the sale or transfer (save as permitted) of a Home Match Ticket to any person; (e) the deliberate misuse of a Home Match Ticket; (f) any misrepresentation in relation to clause 1.2, above; (g) the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist; (h) the throwing of any object within the Ground that may cause injury or damage to people or property without lawful authority or excuse; (i) whether at the Ground, or travelling to a Match the use of foul, obscene, abusive and/or racist language and/or gestures; the chanting of anything of an indecent or racist nature; fighting, or engaging in and/or inciting violence; (j) bringing any of the following into the Ground (or using them within the Ground): illegal drugs; other illegal substances; fireworks; firecrackers; smoke canisters; air horns; flares; laser devices; bottles; glass vessels or any item that might be used as a weapon or compromise public safety; (k) entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse; (l) the supply of any misleading or incorrect information in any application; (m) any breach of clauses 2.4, 2.5 or 2.6 above; and. 2.7 All Tour participants should wear appropriate clothing and footwear and only move as directed by Club staff and always in an orderly manner in the Stadium to avoid slips and trips. Further, termination or expiry shall discharge the parties from any liability for further performance of the Contract (save for in respect of any provision which is expressly or by implication intended to remain in force after such expiry or termination). 8.3 Any person who behaves in contravention of the terms of this clause 9 or acts in a manner which the Club considers (acting reasonably) is likely to bring the Clubs good name into disrepute or is otherwise for any reason barred or banned from entering the Clubs premises, may at the Clubs sole discretion be ejected from such premises and refused admission subsequently to any part of the premises by means of any ticket admission or Package. a birth certificate) is required for all new season ticket applications. 1.6 Newcastle United Tours Gift Vouchers are not redeemable for Box Office tickets, hospitality, or merchandise within the Club Shop or on www.nufc.co.uk. The Club further reserves the right, at any time, to charge you for accessing certain materials on this website and/or to make access to certain materials on this website conditional on you agreeing to additional terms and conditions. 15.5 The Client acknowledges that, in accordance with clause 8.3 above, the Club reserves the right to remove from the Club's premises any person deemed to have breached the Club's rules and regulations in force at the Club's premises from time to time. 3.1 Each Booking shall remain provisional until the Club issues a Booking Confirmation and (if applicable) until any required payment and/or deposit is received from the Client in accordance with Clause 6. Season Ticket entitles entry to home league fixtures only. These 18-21 concessions will only be available within the Category 2 and Category 3 seating locations; (c) a student Season Ticket concession is available to all full time students in possession of a signed certificate of enrolment along with a valid smartcard. 1.6 Guided visit/guided activities/guided talks shall be conducted by an NUFC staff member or a volunteer. We use our best efforts to ensure that the price of the product / service / digital content advised to you is correct. 2.2 An Away Match Ticket permits you to occupy the seat indicated on the Away Match Ticket or such other alternative seat of equivalent value as the Club may allocate to you at its reasonable discretion. 6.1 In order to gain admission to the Ground the Season Ticket must be presented at every Match. 1,500. 2.8 No eating or drinking is allowed during the Tour, but you are welcome to take a snack break in the Stadium level two reception area. The Club reserves the right to refuse entry to (or to eject) any Client, Guest or group not complying with any such measures. Any information that is collected from you, or from other sources about you, by the Company will be collected, stored, processed and deleted in accordance with the terms of the Companys privacy policy which can be found on the Clubs website at www.nufc.co.uk. Only one duplicate Season Ticket will be issued to you per season and you will be required to sign a document confirming that the original Season Ticket is irreparably lost, stolen or destroyed and indemnifying the Club against any direct or indirect consequences of such matter having been falsely represented or stated to the Club. 6.2 All prices for Tours quoted by the Club (whether orally, in writing, or upon the Clubs websites) are inclusive of VAT and any other sales tax or similar imposition, which will be added to the Booking Confirmation at the then prevailing rate. 5.2 The Club may cancel the Membership of a Member and all associated benefits if they breach any of these Terms and Conditions or are banned or restricted from attending any football ground (including the Ground). Further you shall not use the Season Ticket for any commercial purpose. 8.2 Neither the Premier League nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators. 21.2 The Club believes all staff, players, volunteers, contractors, partners and guests have a responsibility to report to the Club any concerns they have about the welfare of any child, young person or vulnerable adult. (b) to any person without the express written consent of the Club, provided that such sale or transfer is in respect of an individual Match and is made via (and in accordance with the terms and conditions of) the Official Ticket Exchange only. 4.1 Membership does not guarantee that a Member will be entitled to purchase a match ticket for any game or to attend any of the Club's matches. 7.3 Any PIA will consider the nature of the problem that we are seeking to address at that time and whether the surveillance camera is likely to be an effective solution, or whether a better solution exists. 3.8 Mobile telephones and other mobile devices are permitted within the Ground, PROVIDED THAT (a) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purpose); and (b) no Material that is captured, logged, recorded, transmitted, played, issue, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites. 5.2 We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you registered for it or bought it. To redeem the refund credit, please contact the Box Office on 0344 372 1892 or email boxoffice@nufc.co.uk (or alternatively, for match day hospitality, the Hospitality Team on 0191 201 8444 and on www.nufc.co.uk).Refund credits are not valid for any Newcastle United away fixtures. If the Match Day Hospitality is cancelled in such circumstances, the Client will be liable to the Club for any unpaid amounts and for any loss suffered by the Club as a result of the Clients default. You further agree (if and whenever required to do so by the Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Premier League absolutely and with full title guarantee. the Client acknowledges and agrees that, in such circumstances, such amount(s) as may be retained by the Club under these Terms and Conditions are reasonable and proportionate to protect the legitimate interests of the Club and, in each case, represent a genuine pre-estimate of the Clubs loss arising from such change of the scheduled date of the Match, abandonment or cancellation (as the case may be). In the event of any removal by the Club under this clause 15.5, the Client undertakes to ensure that, in each case, the child/young person and accompanying/responsible person shall not be separated under any circumstances. 1.5 The Client in these conditions shall be taken to mean the person, persons, or body incorporate making the Booking for guided visit/guided activities/guided talks for any organisation or school (private or public) and any part thereof. The club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs. These are the terms and conditions which shall apply to your Club Membership. 1.8 We will not use, share, broadcast or otherwise make public any images of individuals that are obviously private, or we believe may potentially cause offence, embarrassment or distress. as a result of television broadcasting rescheduling) or prior to admission to the Stadium on Match Day, the Match is rearranged for another date, the Client shall be entitled to either attend the rearranged Match at no extra charge to the Client or to cancel the Contract in accordance with clause 7.3 below; (b) if a Match is abandoned after admission to the Stadium (whether before or after kick-off) and such Match is rearranged, the Client shall not be entitled to a refund of the Contract Price but shall be entitled to attend the rearranged Match provided that the Client shall pay a further amount equal to 50% (fifty per cent) of the original Contract Price for the Match Day Hospitality at such rearranged Match; or. 1.4 The pin number on the Tours Gift Voucher will be required to redeem when booking Tours tickets via the Tours Team. 2.4 Newcastle United Football Company Limited, with or without notice, shall cancel the Gift Voucher and void the Gift Voucher balance if the purchase payment to the value of the Gift Voucher is not duly received from the purchaser's bank or card company. 14.2 Customers opting to cancel the direct debit payment plan may lose the future right to pay in this way. 5.4 Membership fees are paid upon application and can be submitted anytime during the course of a season. 3.6 A breach of this policy may, in appropriate circumstances and depending upon the person(s) involved, be treated as a disciplinary matter or referred to an appropriate 3rd party for further action. 5.1 If a Member loses or misplaces their Membership card, or has it stolen, they should report this to the Club as soon as possible. You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club and/or any police officer. We are Newcastle United, which is a group of companies which includes Newcastle United Football Company Limited (the Club). Such transfer will be subject to the Conditions of Issue and Terms & Conditions of Issue which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3 below) apply to and bind the transferee as if he was the original purchaser of the Away Match Ticket (and you must inform the transferee of this). 3.7 Save as set out in clause 3.8 below and subject always to the Clubs CCTV and Imaging Policies, you shall not capture, log ,record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and / or the Ground, nor may you bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. During the expected lifespan of your product your legal rights entitle you to the following: If your product is digital content, for example a subscription to a music streaming service, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality: If your product is services, for example tickets to a concert, the Consumer Rights Act 2015 says: 11.1 Prices of products, services and / or digital content (which includes VAT) will be the price indicated on the order pages when you placed your order. 1.5 Some Event Images may be published (which means broadcast, printed, or posted online) contemporaneously, for example on our website, social media or other platforms; on media platforms, including international media platforms, on linear and digital television channels; or on press and media websites or social media, and in print publications; and across social networking platforms. 3.3 If more than one Away Match Ticket is issued to you, one Away Match Ticket must be retained by you for personal use (subject to the provisions below) and the other Away Match Tickets may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Away Match Ticket and such transfer does not take place in the course of any business or for the purpose of facilitating any third partys business. such further period (if any) as the Club in its sole discretion reasonably considers is required, due to repairs, maintenance, rebuilding, delays in transportation, shortage of manpower or materials or other cause directly occasioned by, or attributable to the Force Majeure Event. A copy of Sodexo Limiteds payment terms are available direct from Sodexo Limited or from the Club upon written request. 2.1 We are Newcastle United, which is a group of companies which includes Newcastle United Football Company Limited. The takeover of Newcastle United has finally been agreed, as a Saudi Arabian-led consortium has agreed a reported $407 million deal to buy the Premier League club. (f) giving (or offering to give) a Home Match Ticket to a person who pays or agrees to pay for some other goods or services (or offers to do so); all save as expressly authorised by the Premier League or the Club. This policy is intended to address such concerns. The Gift Voucher expiration date will be stated on the voucher and the voucher cannot be used or redeemed after that date. We will normally check prices before accepting your order so that, where the product, service or digital content's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. Save this event to your interests to be notified when sales open for future editions: Save Event to Interests. This does not affect your statutory rights. 4.1 Subject to clause 4.2, below, Season Tickets are issued for your sole use and you shall not sell, dispose of, assign, transfer, lend or otherwise deal with the Season Ticket or the benefit of it to any other person without the prior written consent of the Club. 6.4 The Club cannot accept any responsibility for a lost or stolen Season Ticket. Chelsea have announced they are to establish a Fan Advisory Board to facilitate engagement between the club and their supporters. Proof of date of birth (e.g. It may also include static pictures such as printed screen shots. We are the data controller of all personal data used in our business for our own commercial purposes. 4.3 Where a cancellation fee is applied by a 3rd party service provider, this will be deducted from the total amount you paid at the time of booking and any remaining balance will be returned back onto your Gift Voucher balance (and or your credit/ debit card if applicable) to be used again. They are bonds which give the holder the right to have a season ticket until 2092 with . a birth certificate) is required for all new season ticket applications. 76. 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